When does this error occur?
Error 1010 occurs when your robot is returning to the dock during or after a mission and can no longer move across the space it had previously crossed to find the dock.
What causes Error 1010?
This error may occur when a new obstacle is in your robot's path, or a door on your robot's route back to the dock was closed during its mission. Other potential causes of Error 1010 include moving the dock to a different location, unplugging the dock, or completely covering the dock during your robot's mission. Strong reflections lighting that interferes with the docking sensors can prevent your robot from identifying the dock. Your robot may be able to successfully find its home location, but due to any of the reasons mentioned above, cannot see or find the dock.
This does not always happen when your robot is heading to the dock, as it could also occur when your robot is returning to its starting location. If your robot is unable to detect the dock at its expected location, it might search for it nearby.
Error 1010 does not occur when a room is too dark for your robot to find its way.
You can take the following steps to prevent Error 1010 from occurring:
- Clear all obstacles and open all doors in your robot's path, provide proper lighting, and ensure that your robot can find the Visual Docking Target or infrared (IR) window on the dock
- Please ensure there were no changes or edits to your LiDAR Map
If navigation does not improve, please contact iRobot® Customer Care.
